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Customer Centricity: The Huawei philosophy of business management

By (author) Weiwei Huang

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In 2012, the Chinese company Huawei Technologies overtook Ericsson to become the world's largest telecommunications equipment manufacturer, firmly establishing itself on the world business map. Today, it has over 170,000 employees worldwide and in 2014 the company generated a remarkable profit of $5.5 billion. This book provides a deep and clear understanding of Huawei's management philosophy and strategy. Central to this is the company's orientation towards customers - that customer satisfaction is the base criterion for measuring Huawei's work. The author also examines Huawei's strategy for long-term growth, and especially the principles related to organizational design and operations, the contact improvement of end-to-end procedures, and to manage change.

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Normally shipped | This title will take longer to obtain, and should be delivered in 6-8 weeks
Publisher | LID Publishing
Published date | 1 Nov 2018
Language |
Format | Hardback
Pages | 406
Dimensions | 234 x 156 x 0mm (L x W x H)
Weight | 0g
ISBN | 978-1-9114-9871-1
Readership Age |
BISAC | business & economics / management

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