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Meeting Customer Needs

By (author) Ian Smith

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normal price: R 7 562.95

Price: R 7 184.95

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This is a third edition of Meeting Customer Needs, a diploma level book in the Chartered Management of Institute series. This particular title meets the specific requirements of those taking the Unit DM45 entitled Customer Focus, Marketing and Planning.A new website available for use with the text to provide revision notes and lecturers' notes. This book is ideal for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. Real examples and new case studies are used throughout to illustrate points in a practical context.

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Normally shipped | Usually dispatched in 3 to 4 weeks as supplier is out of stock
Readership Age |

Normal Price | R 9 330.95
Price | R 8 864.95 | on special |

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Leeward: A Times Historical Novel of the Year 2023

Katie Daysh
Paperback / softback
384 pages
was: R 295.95
now: R 259.95
Available from overseas. Dispatched in aprox 4-8 weeks as local supplier is out of stock

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YNA2 Frankenstein everything you need to catch up, study and prepare for the 2027, 2028 exams

Mary Shelley
Paperback / softback
112 pages
was: R 285.95
now: R 251.95
Available from overseas. Usually dispatched in 14 days

York Notes Advanced offer a fresh and accessible approach to English Literature.

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The Quality of Mercy

Siphiwe Gloria Ndlovu
Paperback / softback
384 pages
was: R 340.95
now: R 299.95
Stock is usually dispatched in 6-12 days from date of order

This is indeed a story of mercy and the redemption it offers.

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Frankenstein

Mary Shelley
Hardback
264 pages
was: R 355.95
now: R 312.95
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Victor Frankenstein driven by the mad dream of creating his own creature, experiments with alchemy and science to build a monster stitched together from dead remains.

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