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Meeting Customer Needs

By (author) Ian Smith

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normal price: R 6 722.95

Price: R 6 050.95

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| book description |

This is a third edition of Meeting Customer Needs, a diploma level book in the Chartered Management of Institute series. This particular title meets the specific requirements of those taking the Unit DM45 entitled Customer Focus, Marketing and Planning.A new website available for use with the text to provide revision notes and lecturers' notes. This book is ideal for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. Real examples and new case studies are used throughout to illustrate points in a practical context.

| product details |

Normally shipped | This title will take longer to obtain, and should be delivered in 6-8 weeks
Publisher | Taylor & Francis Ltd
Published date | 1 Aug 2025
Language |
Format | Hardback
Pages | 232
Dimensions | 246 x 189 x 0mm (L x W x H)
Weight | 590g
ISBN | 978-1-1384-3323-6
Readership Age |
BISAC | business & economics / management

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Normally shipped | Usually dispatched in 3 to 4 weeks as supplier is out of stock
Readership Age |

Normal Price | R 7 883.95
Price | R 7 094.95 | on special |

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Exiles: Times book of the month 'Stanley Kubrick meets MR James'

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Paperback / softback
224 pages
was: R 520.95
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Hardback
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Paperback / softback
320 pages

Enquiries only

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