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books
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Public Transport and its Users: The Passenger's Perspective in Planning and Customer Care
By (author) Hans-Liudger Dienel, Edited by Martin Schiefelbusch
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normal price: R 1 570.95
Price: R 1 413.95
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| book description |
Public transport is essential to the quality of life of its passengers, both as a means to move around but also to achieve a sustainable environment. However, the passenger's position as a customer is weakened by the dominance of monopolies, regulation and political influence in our public transport systems. This book is one of the first to examine strategies for the representation of user interests in public transport from a variety of perspectives. The authors review approaches to integrating the passengers' views in the planning process and to protecting their interests in operations and customer care across a range of European countries, including Austria, Czech Republic, France, Germany, Italy, the Netherlands, Sweden, Switzerland, the UK and EU policies. The book presents the conclusions of this research and examples of good practice. In this respect it will provide useful guidance for policy makers, stakeholder organizations and planners, as well as transport researchers.
| product details |
Normally shipped |
Publisher | Taylor & Francis Ltd
Published date | 9 Sep 2016
Language |
Format | Paperback / softback
Pages | 330
Dimensions | 234 x 156 x 0mm (L x W x H)
Weight | 453g
ISBN | 978-1-1382-7358-0
Readership Age |
BISAC | political science / public policy / regional planning
| other options |
Normally shipped |
Readership Age |
Normal Price | R 2 384.95
Price | R 2 146.95
| on special |
Normally shipped |
Readership Age |
Normal Price | R 2 833.95
Price | R 2 549.95
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Matt Dinniman
Paperback / softback
480 pages
was: R 517.95
now: R 455.95
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An epic love story with the pulse of a thriller that asks: what would you risk for a second chance at first love?
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