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| book details |
Implementing Total Quality
By (author) David L. Goetsch, By (author) Stanley Davis
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| book description |
For freshman/sophomore level courses in Industrial Technology, Industrial Management, Manufacturing Technology and Business.A practical new handbook that shows students, step-by-step, how to implement a total quality approach to management in business and industry organizations. Coverage enumerates a 20-step process for implementing a total quality approach...a process that encompasses every element of total quality management in a coherent format that provides a rationale for both the big picture of implementation and the specific details. The text's building block approach includes two master case studies that follow two representative companies through the entire implementation process until one company fails at Total Quality Management and one company succeeds.
| product details |
Normally shipped |
Publisher | Pearson Education (US)
Published date | 27 Feb 1995
Language |
Format | Paperback
Pages | 448
Dimensions | 235 x 185 x 12mm (L x W x H)
Weight | 848g
ISBN | 978-0-0234-4224-7
Readership Age |
BISAC | business & economics / quality control
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