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You Can't Win a Fight with Your Client: And 49 Other Rules for Providing Great Service

By (author) Tom Markert

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| book description |

Organisations that depend on servicing clients for their business - from consulting firms to suppliers to IT departments - know that keeping those clients happy is the key to their success. But while mastering the art of satisfying clients has continued to elude many organizations, Market believes the secret lies in understanding and applying a few fundamentals. Presented clearly and in a straight-forward fashion, Markert's 51 rules for satisfying and retaining clients cover everything from knowing your product (rule number 1) to never saying no (rule number 24) to doing the unexpected (rule number 32). The no-nonsense, straightforward guide to keeping your clients satisfied and happy.

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Normally shipped | Enquiries only
Publisher | HarperCollins Publishers Inc
Published date | 6 Dec 2007
Language |
Format | Paperback
Pages | 128
Dimensions | 181 x 127 x 15mm (L x W x H)
Weight | 209g
ISBN | 978-0-0612-2855-1
Readership Age |
BISAC | business & economics / customer service

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