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The Fear-free Organisation

By (author) Paul Brown

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The definitive handbook for effective business management. Business environments are being redefined in this post-modern era of the Internet. While technology rules business systems, management of people continues to be informed by the archaic organizational models born of the industrial age. Parallel technological advances are producing an explosive growth in scientific knowledge about how human beings work. What was once the province of psychology has, in the last ten years, been transformed by hard facts flooding from the brain sciences, ethology, evolutionary biology and neuro-linguistics. While this body of knowledge has not yet been extended into the management field it does in fact have trememdous implications for new developments in management thinking and practices. For example, it is now clear that there are eight basic emotions of which five are about survival. Of these, fear is the most basic and pervasive. Organizations which run on fear (and most do) spend a huge amount of unproductive energy managing that fear. Organizations which run on excitement and joy not only create hugely productive interpersonal environments but are at the forefront of the best kind of customer service. People are at their most productive and creative when they are having fun -- as long as it's focused. That's where human energy gets turned into profit.